"Fidelity" Recruitment for Freshers(0-2)Yrs
"Fidelity"
Fidelity is a privately held, international provider of financial services and investment resources that help individuals and institutions meet their financial objectives. Fidelity offers services to more than 19 million individuals and institutions as well as through 5,500 financial intermediaries. The firm is the largest mutual fund company in the United States, and the No. 1 provider of workplace retirement savings plans. Fidelity Investments was established in 1946 with, headquarters in Boston. Fidelity started its Indian operations in September, 2001 at Gurgaon and later expanded to Bangalore in November, 2003
Designation:
CALL TRANSCRIPTION
Job Description:
PURPOSE/OBJECTIVE: The FMR India Associate is responsible for accurate and timely processing of requests for review of recorded phone calls, documenting the English conversation using verbatim and summary transcription procedures. Call transcription information is used as a basis for analysis, error determination, and account/plan financial adjustments regarding Participant and Client disputes, and said transcription documentation is protected as 'Fidelity Internal' information.
MAJOR RESPONSIBILITIES: Using verbatim call transcription procedures, the FMR India Associate is restricted to typing word-for-word the record phone conversations. However, as the FMR India Associate advances to summary call transcription, said Associate will make the decision regarding which portions of the recorded phone conversation pertain to the specific Client/Customer dispute at hand
Desired Profile:
Education and Experience
oBSc or BA preferred
oCustomer service orientation
oFluent in English language
o6 to 17 months inbound call centre experience, call transcription experience (preferred)
Skills/Knowledge
oAbility to build and maintain good working relationships
oAbility to change shifts as business requirements demand
oAbility to learn multiple outsourcing product lines
oAdaptability to change
oAttention to detail and accuracy
oExcellent interpersonal and communication skills
oExcellent typing skills, 60 words per minute with 99% accuracy
oExcellent writing skills within the English language, demonstrating the ability to construct effective messages using proper sentence structure and grammar
oMotivated, goal-oriented individual who utilizes time effectively and shows promise of being able to work independently
oProficient with basic computer applications, and keyboard navigational skills
oStrong analytical and problem resolution skills
Experience: 0 - 2 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: HR / Administration, IR
Education: UG - B.A - Any Specialization;B.Sc - Any Specialization
PG - Any PG Course - Any Specialization
Location: Bengaluru/Bangalore
Keyword: customer service , call trancription
Contact: Fidelity Investments
Emabassy Golf Links
Business Park
Off Intermediate Ring Road
Bangalore - Karnataka ,In 560071
Telephone: 91-080-56916000
Apply here: http://www.fidelity.com/goto/indiajobs
Designation:
CALL TRANSCRIPTION
Job Description:
PURPOSE/OBJECTIVE: The FMR India Associate is responsible for accurate and timely processing of requests for review of recorded phone calls, documenting the English conversation using verbatim and summary transcription procedures. Call transcription information is used as a basis for analysis, error determination, and account/plan financial adjustments regarding Participant and Client disputes, and said transcription documentation is protected as 'Fidelity Internal' information.
MAJOR RESPONSIBILITIES: Using verbatim call transcription procedures, the FMR India Associate is restricted to typing word-for-word the record phone conversations. However, as the FMR India Associate advances to summary call transcription, said Associate will make the decision regarding which portions of the recorded phone conversation pertain to the specific Client/Customer dispute at hand
Desired Profile:
Education and Experience
oBSc or BA preferred
oCustomer service orientation
oFluent in English language
o6 to 17 months inbound call centre experience, call transcription experience (preferred)
Skills/Knowledge
oAbility to build and maintain good working relationships
oAbility to change shifts as business requirements demand
oAbility to learn multiple outsourcing product lines
oAdaptability to change
oAttention to detail and accuracy
oExcellent interpersonal and communication skills
oExcellent typing skills, 60 words per minute with 99% accuracy
oExcellent writing skills within the English language, demonstrating the ability to construct effective messages using proper sentence structure and grammar
oMotivated, goal-oriented individual who utilizes time effectively and shows promise of being able to work independently
oProficient with basic computer applications, and keyboard navigational skills
oStrong analytical and problem resolution skills
Experience: 0 - 2 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: HR / Administration, IR
Education: UG - B.A - Any Specialization;B.Sc - Any Specialization
PG - Any PG Course - Any Specialization
Location: Bengaluru/Bangalore
Keyword: customer service , call trancription
Contact: Fidelity Investments
Emabassy Golf Links
Business Park
Off Intermediate Ring Road
Bangalore - Karnataka ,In 560071
Telephone: 91-080-56916000
Apply here: http://www.fidelity.com/goto/indiajobs
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