" Techmahindra Ltd" Needs Developers(0-4)Yrs
" Techmahindra Ltd"
Job Description:
- Handle inbound German calls from Customers and/or Merchants giving excellent customer service and meeting the business needs.
- Respond to e-mails and/or chat from customers online, presenting a professional image of Swiss-One at all times.
- Escalate queries to a supervisor and/or Swiss-One Head Office as appropriate, and ensure these hand-offs are completed in a timely fashion.
- Log contact history for callers.
- Communicate verbally and in writing between customers, merchants, Swiss-One Head Office and colleagues, and interpret and respond clearly and effectively to spoken requests and written instructions.
- Establish and maintain effective working relationships with colleagues and customers alike.
- Maintain regular and consistent attendance, punctuality and appearance.
- Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.
Designation:
GERMAN SEAKING PROFESSIONALS FOR BANKING PROCESS
Desired Profile:
- Written/Spoken GERMAN Skills (For a certain number of agents)
- Minimum of two years experience in either a UK or Canadian Customer Facing Role.
- Experience of GERMAN Written Communication to either Canadian or UK customers.
- Numerate.
- High standard of written and spoken GERMAN.
- Degree level.
- Competence in Windows based tools (Outlook/Word/Excel)
Desirable:
- Banking Industry Experience
Experience: 0 - 4 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location: Noida
Keyword: German Language Specialist
Contact: Atul Kumar Sanghi
Techmahindra Ltd
Email: asanghi@techmahindra.com
Website: http://www.techmahindra.com
Reference: TM/SO/GER
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